Information
Refund review principles
Refund requests are reviewed based on payment proof, service status, and verification by the support team. Participants should send complete information through official channels.
- Duplicate transfer can be checked.
- Overpayment can be reviewed after proof is verified.
- Verified technical issues from the ABA Pare online service can be escalated.
Information
Processed certificates
Certificate orders generally cannot be cancelled once payment is verified and document processing has started.
Participants should check name, score, certificate type, delivery address, and legalization choice before payment.
FAQ
Frequently Asked Questions
Is there a test fee refund?
No test fee is charged when the active test flow is free. Refund review applies to certificate or document payments.
Reference sources